CSSR Agents (BS15) Jobs 2022 in ( Safe City) Islamabad Police announced on a “Deputation” basis.
Islamabad: Islamabad Police, also known as Capital Police, is responsible for maintaining law and order in the federal capital of Pakistan.
All provinces are represented by Islamabad Police.
Islamabad Police requires the services of qualified, highly talented and self-motivated employees of Federal / Provincial from Regular employees of Government, Semi-Government and autonomous bodies, presently working in BPS -15 (or equivalent) on regular basis, on a deputation basis, on standard terms & conditions:
Name Of Job:
CSSR Agents (BS15)
Place of Posting:
Islamabad
Qualification:
2nd Class Grade ‘C’ Bachelor’s Degree or equivalent or above qualification.
Experience:
02 Years post qualification experience in the relevant field.
Typing 25-speed minimum wpm. Proficient in the use of MS office.
English/Urdu communication on skills (spoken & written)
Jobs Description:
To facilitate citizens with the possible and quick solutions who contact the Police Helpline (15) in case of any emergency for help.
Answering all phone calls received from citizens, professionally responding and forwarded complaints to the concerned.
To fill the mandatory field including the above information and logged the Complaint under General case>Criminal Case >(Theft).
To inform the caller that his/her complaint has been logged and the concerned Police Station will contact you as soon as possible (ASAP).
To check the complaint and forward it to the concerned/relevant department for further action.
Handling and resolving citizens’ complaints regarding any emergency: Identifying, escalating priority issues and reporting to the high-level management.
Completing call notes and reports as necessary and updating them in the Computer-Aided Dispatch (CAD) System.
Recording details of comments, inquiries, complaints, and action is taken.
Managing administration, communicating and coordinating with internal departments.
